Warranty and services you can rely on.

Accessibility of Repair Service

As an owner of GWM vehicle, you are responsible for taking your vehicle to the authorized dealer or service provider designated by GWM to obtain vehicle maintenance and/or repair. All the cost and expenses arising from the regular inspection, adjustment, replacement and maintenance items should be undertaken by the vehicle owner. All warranty repairs must only be undertaken by an authorized dealer or service provider.

Tyre Warranty

The tyres originally installed on the new vehicle are covered by warranty for 12 months or 20,000km (whichever comes first) from the date of register to the first owner. In order to obtain tyre warranty service, the owner must present the unserviceable tyre(s) to the local tyre agent, unless otherwise instructed by the authorized dealer or service provider which they will assist the vehicle’s owner in requesting a warranty through the local agent, if necessary.

The original 12V battery installed in the vehicle by the manufacturer is covered under warranty for 12 months or 20,000 km (whichever occurs first) from the date of registration to the first owner.

Genuine accessories purchased and fitted within 1 month or 1,000km (whichever comes first) to a GWM vehicle by the authorized dealer or service provider are warranted for 36 months or 100,000km (whichever comes first). Over the counter genuine accessories purchased from the authorized dealer or service provider are warranted for 12 months or 20,000km (whichever comes first) from the date of purchase.

This warranty applies to your GWM vehicle, ensuring coverage for any defects in material or workmanship under normal use.

GWM, at its discretion, will repair or replace any part of the vehicle covered by this warranty that is found to be defective, within the duration of the Standard Manufacturer’s Warranty (as detailed in the table below) from the date of first registration. This warranty service can be performed at any authorized dealer in Malaysia, provided the vehicle has been used under normal conditions and has undergone the required maintenance according to the periodic maintenance schedule at any of its authorized dealer. This warranty excludes items listed under the section “What Is Not Covered”. A reasonable amount of time must be allowed for the completion of repairs after the vehicle is delivered to the authorized dealer for repairs.

1.Any vehicle that has not adhered to the recommended periodic maintenance schedule.

2.Repairs and adjustments resulting from improper maintenance or failure to perform the required maintenance as outlined in the Owner’s Manual. Any accessories or equipment installed by any third party other than GWM’s authorized dealer.

3.Any cost for labor, parts and/or lubricants incurred in connection with as outlined in Owner’s Manual and Warranty & Maintenance booklet :-

a. Normal maintenance services including but not limited to engine tune-ups, cooling and fuel system cleaning, carbon and sludge removal, inspection and adjustment of brakes, clutch, drive belts, and various linkages, as well as wheel alignment, balancing, tire rotation, and other similar services typically required during vehicle use.

b. Replacement of normal wear and tear parts including but not limited to filters, windshield wiper, remote control batteries, light bulbs, fuses, relays, bushes, lubricants, coolant, brake shoes/pads, brake drums/discs, clutch discs, lubricants, fluid (when they are replaced as maintenance service ordinarily required with vehicle use) and tools on vehicle which are not considered by GWM to be warrantable items.

4.The following explains other parts and components which are not covered under this warranty policy unless replacement of any covered parts or manufacturing defects:

a .Engine: Spark plug, oils seals, all belts, all hoses, pipes, clamps, clips, core plugs, breathers, oil filters, auto tensioner and engine mountings.

b. Transmission / Dedicated Hybrid Transmission: Burnt or worn-out clutches, all pipes, hoses and transmission filters.

c. Cooling System: Belts, hoses, clamps, clips, pipes and coolant.

d. Air and Fuel System: Adjustments, tuning, fuel filters, air filters, O-ring, clips, fuel lines, fuel hoses and gaskets.

e. Front & Rear Suspension: Wheel bearing housing, front wheel hub, bushes, rims, wheel alignments, wheel balancing, rear bearings and housing and rear springs. Noises related to part functionality.

f. Steering System: Clips and grommet.

g. Brake System: Brake pads, brake shoes, brake disc, brake drums, wheel cylinders, calliper seals and pedal assembly.

h. Electrical System: Fuses, relays, all lamp bulbs and wiper blades.

Note: Any damage resulting from defective “wiring harness” or modification (prior to the failure of the control unit) mishandling of the unit (s) is not covered by the warranty.

i. Enhanced Electrical: Any damage resulting from defective” wiring harness” or modification (prior to the failure of the control unit) mishandling of the unit (s) is not covered by the warranty.

j. Air-Conditioner: Oil, refrigerant, air-conditioner filters and cabin filter.

k. Body Interior & Body Exterior: All cables and any damage caused by forced entry.

5.Damage or failures resulting from:

a. Misuse, accident, theft or fire (Proper use is outlined in the Owner’s Manual)

b. Failure to adhere to manufacturer’s recommendation, including but not limited to, use of fuels, oils, fluids, lubricants, and parts.

c. Lack of conducting or neglected periodical maintenance.

d. Use of non-genuine GWM parts.

e. Alteration, tampering or improper repair, adjustment or modifications.

f. Repairs performed by unauthorized dealers or service providers.

g. Formal or informal competitive events, such as rallying or racing, speed trials, track or off-road use where the vehicle is not intended or marketed for such purposes.

h. Water damage from flood or deep-water fording above the recommended depth.

i. Overloading – including exceeding the load or towing limits as specified in the Owner’s Manual.

j. Dings, dents, chips, scratches, cracks, breakage, puncture, corrosion or surface rust caused from the use of the vehicle by the customer.

6.Tyres and batteries: Covered by their respective manufacturer’s warranty. Refer to the specific information for details.

7.Glass breakage: Not covered unless due to defects in material or workmanship.

8.Damage Caused by Natural Events: Damage resulting from natural events such as fire, airborne fallout (including acid rain), tree sap, bird and insect droppings, salt, hail, wind or sandstorms, hailstones, gales, lightning, flooding, external matters or other environmental conditions.

9.Normal Noise and Vibration: Normal operational noise, vibration, or characteristics of a part are not considered defects and therefore are not covered under warranty.

10.Normal Deterioration: Wear and tear such as discoloration of painted surfaces, trim, and other components, gradual capacity loss of Lithium-ion or power batteries, and mechanical run-in of parts are not covered under warranty.

11.Component failures resulting from wear and tear, including but not limited to, uneven wear of brake discs and drums, hardening of rubber components, or reduced damping effectiveness of shock absorbers.

12.Cosmetic issues with interior or exterior components, such as but not limited to fading, stone chips, internal scratches, deformation, expansion, contraction, shrinkage, discoloration, or oxidation, which do not affect the basic functionality of the component.

13.Altered Odometer Readings: Any vehicle with a changed or altered odometer reading is not covered under warranty.

14.Incidental or Consequential Damages: This warranty does not cover incidental or consequential damages including loss of vehicle use, inconvenience, commercial loss, economic loss, compensation for time lost, finance charges, hire-purchase payments, rental costs for a substitute vehicle, lodging bills, hospitalization, loss of personal belongings, or legal expenses.

GENERAL

Please note the distinction between the terms ‘defect’ and ‘damage’ as used in this warranty: ‘defects’ are covered because GWM accept responsibility for any faulty materials or manufacturer’s workmanship in any qualifying GWM vehicle we have supplied. However, 'damage,' which may result from factors such as collisions, misuse, or lack of maintenance occurring after the vehicle is delivered, is not covered under this warranty.

Requirements

The maintenance requirements are an integral design feature of your GWM vehicle, contributing to its overall safety and reliability. To maintain optimum vehicle performance, efficiency, and safety, it is recommended that you adhere to the maintenance guidelines outlined in this booklet.

Your GWM vehicle is built to the highest standards and undergoes rigorous inspection before leaving the factory to ensure a trouble-free driving experience. Below are the warranty periods for GWM models: